Retail Manager

2012 Triangle Tribe Recruitment Recuritment of retail manager Table of contents Contents Page no.Job analysis 2, 3, 4 Job description 5 Personnel specification 6 Method of recruitment 6, 7 Advertising campaign 8, 9 bring through plan with timelines 10 EEO principles 11 References 12Job analysis Job analysis focuses on what job holders are expected to do. It provides the root for a job description, which in turn influences decisions taken on recruitment, training, performance appraisal and reward systems. http//tutor2u. net/business/people/recruitment_jobanalysis. asp Three different methods used for collecting data are 1) Interview (Mr stimulate sell manager , Myers) 0430301757 1) Tell me something about your job? My job involves what I want and it includes managing all the duties related with retailing of products and keep checking on provide so that they concord to follow code of conduct. 2) What are the main responsibilities during working hours? Main responsibiliti es during work hours are to keep customers capable and solving their complaints at any be early(a) than this duties the likes of Managing cater, Doing rosters, Boosting up moral level of employees, Handling sales and purchases for the investment trust are some of my major duties. 3) What are the main problems during work? Problems like solving customer queries and marinating stock for each marque are the problems during working hours because if size is not available sometime(prenominal) in fresh stock and customers sometime got upset and we may have danger of loosing customer. 4) How do you manage staff for different duties? Managing staff is not a big deal as approximately of them know their duties and sometime problem arises when salesperson for particular brand is on leave and we have to put other salesperson over that corner which may not be familiar with all the products of that brand. 5) How do you manage day to day stock and related items to stock? Before closing all the staff mark the infallible products for different brands and sooner opening on the next day all the products are delivered on their corners which are required for particular brand so by this all the products are available to customers at all times. 2) Observations During the observation of work of retail manager in Myers, I noticed pursuance tasks which he is performing on the field 1) Motivating staff members on the work and try to improve their work. 2) Promoting the store products by different ways of progress 3) Handling customer complaints ) Dealing with day to day stock 5) Ensures the procedures are creation followed by all the staff members. 3) Questioner 1) What are your (Retail Manager) main duties? * Managing staff * Doing rosters * Boosting up moral level of employees * Handling sales and purchases for the store 2) How did you handle angry customer or unsatisfied customer? * By listening to the customers complaints sedately and making most of the decisions i n the customers favour so that there must be proper customer satisfaction and customer will be happy from every point. 3) How do you handle with underperforming employee? Handling with underperforming employee is not a big deal, just provide some time frame to the employee so that he rump improve his performance and too give them key points where they are lacking in so that the puke improve as possible as they can and moreover if employee is not improving after 2 official written warnings he is terminated or asked to leaved the job. 4) How did you ensure that code of conduct is being followed during work? * By keep checking on the staff from time to time and the major source is getting positive feedback from customers. Job Description Department Retail storePosition Retail Manager Job type Permanent (38- 40 hours) Salary $60,000 with normal entitlements Employment Status Ongoing Other Facilities Leased 3 serial BMW Retail origin Manager Job Duties * Maintains store staff by rec ruiting, selecting, orienting, and training employees * Maintains the stability and reputation of the store by complying with legal requirements * Contributes to team endeavor by accomplishing related results as needed * Protects employees and customers by providing a safe and clean store environment * Identifies urrent and future customer requirements * Maintains operations by initiating, coordinating, and enforcing programmes http//monster. com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/retail-store-manager-job-description-sample. aspx Personal Specifications Qualification and related requirements * Candidate must poses degree or masters in focussing, business or something equivalent to that. * Must having fuck off of 1-2 year(s) in related field * Applicants should be Australian citizens Skills required * Must be Customer Focused * Required skill (s) MS office, word processing, spreadsheets and database management. Must be having knowledge about Tracking Bu dget Expenses * Having good communication skills * Must be Results Driven * Having good knowledge about Vendor Relationship, client singing ship and pricing of products Methods of recruitment External methods of recruitment * Placement agencies Company can make contact with placement agencies and can get list of candidates tally to job requirement. * Online advertisement Company can post its job advertisement on various online sites like Careerone. com. au, Seek. com. au * Benefits of external methods of recruitment Bring reinvigorated ideas and talent for the organisation * Help organisation to get required competencies * May reduce training cost by hiring professional or person having experience * Got heaps of options and can choose best among them Internal methods of recruitment * Promotions It is most common and efficient method for recruitment as it boosts the moral level of employees and also motivates employees to work better. * Personal recommendation Under this manager o r team leader recommend his team member for the job vacant in the federation this is also very commonly used method of internal recruitment. Benefits of internal recruitment * Cheaper and quicker to recruit * pot already familiar with the business and how it operates. * task already knows the strengths and weaknesses of candidates * Less cost included * Reduce cost for training as compared to new employee Job advertisement (For internet) Location Melbourne, CBD locations Department Retail store Position Retail Manager $60K + Super + Bonuses + Clothing discounts + leased BMW Work in a fun, dynamic culture with a supportive upper management structureThis fashion retailer is one of the Australias leading contemporary brands selling edgy, fashion-forward designs that are always one step ahead of the trends. The brand focuses on rotten yet sophisticated fashion for the distinguished youth, always creating fresh new looks and a keen sense of style We are seeking a Store Manager for th e XXXX store. You must have a passion for street fashion, a knack for styling, an understanding of current fashion trends and the ability to present funky, urban looks to your fashion-conscious clientele.Duties include * Managing stock levels and staff * Managing rosters * Merchandising * Setting and ensuring budgets are met * Ensuring the department provides a pleasant shopping experience for customers and exceptional customer service is being offered and * Ensuring health and safety at the workplace http//www. indeed. com. au/jobs? q=retail+managergclid=CMah3 Must have skills * A minimum of two years experience in a management role * Strong interpersonal and selling skills * Excellent customer service and rapport building skills Good people management skills * Hands-on leading skills * High energy and a passion for the industry You are a strong team player, a lover of fashion retail, with an intense desire to have a successful career in the fashion retail industry. If you are lo oking for a federation that offers support, recognition, coupled with a fun working environment, therefore this is the role for you Send your resume to Triangle Tribe at emailprotected com Job advertisement (For print media) Triangle Tribe Retail Manager * $ 60k package * outstanding incentives * CBD locationsWe are seeking an experienced professional to join well known organisation. Your responsibilities will be challenging and varied including development of business. The person must be able to promote the store and the fashion line. Contact The Triangle Group is a group of companies on 9870xxxxxx for further information. OR Email at emailprotected com Action plan with timelines Activity Manager position became vacant Recruiting processIncluding job advertisement Interviewing the candidate Appointment of candidateAnd familiarising with job Date 26/9/2012 10/9/2012 22/9/2012 26/9/2012Person responsible - HR officer HR officer HR officer Time required to complete task - App. 2 we eks 1 particular day 1-2 days Comments Manager position will be vacant from 26/9/2012 and before this recruitment process has to be completed On 10/9/2012Advertisement related to job will be posted on internet and other sources will all the detailsRelated to the job. On 22/9/2012 selected applications of candidates will be interviewed and among them best will be selected for this job. On 26/9/2012Contract between company and selected candidate will be signed and he will be familiarised with his job and related duties. EEO principles Equal Employment Opportunity (EEO) is about * devising sure that workplaces are free from all forms of unlawful discrimination and harassment * There must not be discrimination among applicants or candidates on the posterior of * Age * Sex * Pregnancy * Disability * Race, colour, ethnic or ethno-religious background, descent or nationality * Marital status * Homosexuality, or * Gender identificationEEO groups are people modify by past or continuing disadvantage or discrimination in employment. These groups are Womens Aboriginal people and Torres Strait Islanders Members of racial, ethnic, and ethno-religious minority groups, and People with a disability. Government restrict the practices of discrimination in recruitment process and all the companies are following these principles and by following these principles many companies are masking growth due to their multicultural environment and different talent from different nations. http//www. awlink. nsw. gov. au/lawlink/adb/ll_adb. nsf/pages/adb_eeo_affirmative_action References Tutor2u viewed on 9th Aug 2012 http//tutor2u. net/business/people/recruitment_jobanalysis. asp Monster viewed on 9th Aug 2012 http//monster. com/hr/hr-best-practices/recruiting-hiring-advice/job-descriptions/retail-store-manager-job-description-sample. aspx Indeed viewed on 11th Aug 2012 http//www. indeed. com. au/jobs? q=retail+managergclid=CMah3 Lawlink viewed on 11th Aug 2012 http//www. lawlink. nsw. gov. au/lawlink/adb/ll_adb. nsf/pages/adb_eeo_affirmative